Contact us

A real person answers — in English or Arabic — within one business day.

Email

support@duetola.com
Best for detailed questions and assisted-service requests. Include your network (du or Etisalat), whether the line is prepaid or postpaid, and what you're trying to do.

Response times

Typical reply: within a few hours.
Guaranteed reply: one business day.
Support hours: 9:00–21:00 GST (UAE time), 7 days a week.

Security reminder: we will never ask for your card number, banking passwords, or one-time codes. If anyone claiming to be Duetola asks for these, it is not us — please report it to support@duetola.com.

Duetola is an independent information and assistance service. We are not affiliated with, endorsed by, or authorized by Etisalat by e& or du (EITC). All trademarks belong to their respective owners.