Privacy Policy

Last updated: July 22, 2026

1. Who we are

Duetola ("we", "us") operates this website, which provides independent guides and assistance for mobile recharges and bill payments in the UAE. Contact: support@duetola.com.

2. Information we collect

• Contact data you send us voluntarily (name, email address, and the content of your message) when you use the contact form or email us.
• Basic technical data (IP address, browser type, pages visited) collected automatically by our hosting infrastructure for security and performance.

3. What we never collect

We never ask for or store card numbers, banking credentials, account passwords, or one-time passcodes. All payments related to recharges happen on telecom operators' official platforms, outside this website.

4. How we use information

To answer your inquiries, provide the assisted service you requested, improve our guides, and protect the site against abuse. We do not sell or rent personal information to anyone.

5. Sharing

We share data only with service providers strictly necessary to run this site (e.g., hosting and email), under confidentiality obligations, or when required by law.

6. Retention

Support correspondence is retained for up to 24 months and then deleted, unless a longer period is required by law.

7. Your rights

You may request access to, correction of, or deletion of your personal data at any time by emailing support@duetola.com.

8. Changes

We will post any changes to this policy on this page with an updated date.