Everything about who we are and how our service works.
No. Duetola is a fully independent guides-and-assistance service. We are not affiliated with, endorsed by, or authorized by Etisalat by e& or du (EITC). We reference their names only to describe which network a guide applies to.
All top-ups and bill payments are completed through the operators' own official channels. Duetola provides guidance, comparisons, and hands-on assistance in using those channels.
All guides on this site are free. If you use our one-on-one assisted service, the assistance fee is quoted to you upfront, before anything is paid, and always separately from the operator's own charges.
Yes — helping expats and travelers keep UAE lines active from abroad is one of our most common requests. Contact us with your situation and we'll map out the options.
We aim to answer every message within a few hours and guarantee a reply within one business day at support@duetola.com.
We never ask for your card number, PIN, or passwords. Payments happen directly on the operators' official payment pages — that's a hard rule of our service. See our Privacy Policy.